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Candy AI Refund: The 24-Hour Rule and How to Ask
Checked October 27, 2026 against Candy AI's help center (refund articles updated June 5 and October 13, 2026) and the refund section of its Terms of Service.
Short answer: Candy AI only considers a refund if you ask within 24 hours of the payment, you've used 20 tokens or fewer, and you paid directly with a debit or credit card. Cancelling doesn't count as asking. Email [email protected] and say clearly that you want a refund.
Who Qualifies
| Condition | Candy's rule |
|---|---|
| Time limit | Request within 24 hours of the original payment. Later requests aren't eligible. |
| Token use | No refund if more than 20 tokens have been used on the account |
| Payment method | Only subscriptions bought directly with a debit or credit card |
| Technical problems | Not refunded if caused by your own device, connection or other factors on your side |
All of these have to be true. Candy's help center points to section 10.4 of its Terms of Service for country-specific rules.
How to Request a Refund
- Email [email protected] within 24 hours of the charge.
- Give the email address on your Candy AI Premium account.
- Say plainly that you're requesting a refund, not just cancelling.
- Keep a copy of the email and the time you sent it.
Candy's support team reviews each request and confirms whether it qualifies.
Cancelling Is Not a Refund
Candy treats these as two separate things. Cancelling (My Profile, then Settings, then Unsubscribe) stops future renewals, and Premium stays active until the end of the period you've paid for. It doesn't return any money. Candy's help center says that cancelling within 24 hours doesn't count as a refund request either: you still have to contact support. Steps: How to cancel Candy AI.
What Happens If You're Refunded
Candy's terms say a refunded payment cancels the subscription immediately and removes your remaining tokens. You don't keep Premium until the end of the period.
Too Late for a Refund?
If it's been more than 24 hours, cancel now so the plan doesn't renew, then use your tokens before the paid period ends. Candy's help center and terms disagree on whether leftover tokens survive a cancellation (tokens explained), so spending them first is the safe move.
Avoiding the Problem Next Time
- Not sure yet? Start with the monthly plan ($9.99 for the first month, then $13.99) rather than paying $47.88 for a year up front.
- Set a reminder a few days before any renewal.
- If you paid through an app store or another payment provider, Candy's refund route is for direct card payments only, so ask that store or provider.
Want a Gentler Refund Policy?
ourdream.ai says annual plans may get a full or partial refund if no more than 25% has been used, which gives more room on a yearly purchase. It costs more ($119.88 a year) but includes 1,000 dreamcoins a month. Compare: Candy AI vs ourdream.ai | ourdream.ai refund rules.
See ourdream.ai plans | Or see Candy AI plans
Related: How to cancel Candy AI | Delete a Candy AI account | Candy AI pricing | Candy AI review
FAQ
Can I get a refund from Candy AI?
Only if you ask within 24 hours of the payment, have used 20 tokens or fewer, and paid directly by debit or credit card.
How do I ask Candy AI for a refund?
Email [email protected] with your account email and say clearly that you want a refund, not just to cancel.
Does cancelling Candy AI give me a refund?
No. Cancelling only stops renewals. A refund has to be requested separately within 24 hours.
What happens to my tokens if I get a refund?
Candy says a refund cancels the subscription immediately and removes remaining tokens.